• English
  • العربية

Crowne Plaza Riyadh RDC Hotel & Convention migrates to the latest Sky Horizon QMS Web platform Edition

25 Sep

We are pleased to share with you another successful migration from Horizon QMS desktop legacy edition to the latest Horizon QMS guest services web-based platform, taken place this time at the prestigious Crowne Plaza Riyadh RDC Hotel & Convention, which has immediately benefited from the system’s rich features in having a better control over all guest related requests and incidents. These features have also automated the job movements, such as assigning the order automatically with agent load balancing to insure that all agents has the same amount of job orders assigned to them, and automatic extension of work order which better helped in applying the hotels standard of service. Another key feature is the auto-rescheduling of orders that cannot be completed while guest is in-house and instead QMS system will automatically pick up the next guest check out event and activate the work order. All this was available through a set of pre-defined smart rules to match the quality standards in the hotel.

On the other hand, the hotel has successfully made the most out of the system’s advanced interfaces, such as Mass web based SMS and notifications interface, which allows the management and agents to be instantly informed of the request status via live notifications and escalations. Whereas Sky Horizon Interactive Voice Response System (IVR) was implemented, enabling the users to assign, finish or cancel work requests by dialing the IVR number and follow its standard voice guided steps, in addition to Opera Interface, which allowed importing guest info and events such as check in/out. They have also benefited from usage of the mobile app and its notification system.

This article is intended for informational purposes only. Sky Software makes no express or implied warranties in this context.