At QMS, we believe that exceptional guest service starts with clear, real-time communication. That’s why we’re excited to highlight our Guest Chat with Operator feature, designed to keep your guests connected with your staff at all times.
Through the QMS Guest Portal, guests can easily start a text-based conversation with your team. Once a message is sent, it appears instantly for your chat operators, who can manage multiple active conversations from a single, intuitive dashboard.
Each chat operator has the flexibility to take ownership of conversations, ensuring that every guest feels heard by a dedicated team member. If an operator’s shift ends, they can smoothly transfer the chat to another operator, guaranteeing uninterrupted support.
Plus, operators have quick access to vital reservation details, work order history, and can even log new requests or glitches on the fly — without ever leaving the chat screen. This level of integration helps your team resolve guest issues faster and deliver a truly personalized experience.
Ready to elevate your service? Empower your staff and delight your guests with QMS Guest Chat today.
