Integrated
Quality & Guest Services Management System
That Elevates Your Guest Experience

? Streamline guest requests and enhance service delivery
? Optimize operations with real-time incident tracking
? Foster guest loyalty through personalized service And much more…

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Make Every Guest Feel Right at Home!

Meet the Horizon Quality & Guest Services Management System (Horizon QMS)!
This powerful, web-based solution is all about making your guests feel special by streamlining service delivery and enhancing communication between your team and visitors.

With Horizon QMS, you can easily manage guest requests, incidents, and preferences, ensuring that every interaction is quick, personal, and memorable.
Get ready to boost guest satisfaction, loyalty, and those all-important ratings on travel websites!

Empowering Hospitality’s Most Respected Names
Proudly Partnered with Industry Giants

Our commitment to quality and service has earned the trust of the hospitality industry’s best.
Join the ranks of leading hotel and restaurant brands who rely on us for quality & guest services management.

Why Leading Brands Trust Us:
Discover Our Proven Impact!

Unveiling the Impact of Horizon: Revolutionizing quality & guest services management

years in the industry with
leading hotel chains

projects in MENA region,
south africa and far east

Increase in Guest
Satisfaction Scores

Reduction in Response
Time for Guest Requests

Quality & Guest experts ready
to support your team

Fewer
Incident Reports

Quality-Driven Features for Every Guest Need

Adapt your service to the unique preferences of each guest with ease

Guest Requests and Workflow

Imagine having all your guest requests in one place!
Our system centralizes these requests and streamlines the workflow, so your team can respond quickly and effectively.
No more missed calls or forgotten requests, just smooth service that keeps your guests smiling.

Mobile App Push
Notifications Free and Interactive

Never miss a beat with instant notifications!
Whether it’s a guest request or an important incident, our automated SMS and email alerts keep your team informed in real time, allowing them to address issues before they escalate.

Courtesy Call and Feedback Management

Show your guests you care!
This feature enables your team to follow up with guests after their stay or to check in during their visit, ensuring they feel valued and enhancing their overall experience.

Multiple Interactive Dashboards

Get a bird’s-eye view of your operations!
Our intuitive dashboards give you a snapshot of guest interactions, requests, and service performance, making it easier to make informed decisions that elevate the guest experience.

PMS and BMS
(Building Management System) integration

Seamless integration with your existing systems means everything works together!
Connect with your Property Management Systems to ensure that all guest information and communications are easily accessible, leading to more efficient operations.

Mobile Application for iOS and Android

Stay connected with your guests no matter where you are!
Our user-friendly mobile app lets your staff manage requests and respond to guest needs right from their phones, ensuring that everyone is always in the loop and can act swiftly.

Glitch and Incident Management

When things don’t go as planned, you need a solution that works!
This feature allows you to track and manage incidents efficiently, ensuring quick resolution and preventing small issues from turning into bigger problems.

Preventive Maintenance

Keep your facilities in tip-top shape!
By tracking maintenance needs proactively, you can address issues before they affect guest satisfaction, ensuring that everything runs smoothly and your guests enjoy a comfortable stay.

Discover all the features

Holistic Modules for
Effective Management

Manage all aspects of guest service
with an interconnected approach that simplifies workflows

Quality & Guest Services Management

– Centralizes all guest requests and preferences for quick access.
– Automates notifications to ensure timely responses to guest needs.
– Provides detailed reporting to gain insights into guest satisfaction.
– Facilitates seamless communication between departments for enhanced service.
– Fosters a culture of excellence by tracking every interaction.

Guest Link (G-Link)

– Allows guests to provide real-time feedback during their stay.
– Sends immediate alerts to staff for quick follow-ups on concerns.
– Fosters connections between guests and management for enhanced engagement.
– Gathers insights to improve service offerings based on feedback.
– Encourages positive reviews and repeat visits by addressing issues instantly.

Guest Portal

– Allows guests to submit requests and report issues directly for quicker resolution.
– Enables browsing of F&B menus and seamless meal ordering from the comfort of their room.
– Provides a tracking system for previous requests and allows guests to give feedback once completed.
– Enhances guest interaction with easy access to services and real-time updates.
– Facilitates direct communication for a more personalized and responsive experience.

Glitch & Incidents Management

– Tracks and logs guest incidents in real-time for swift resolution.
– Empowers your team to address complaints effectively.
– Allows for compensation management to maintain guest loyalty.
– Keeps a comprehensive log for accountability and future analysis.
– Ensures consistent service quality, even when things don’t go as planned.
– Manage lost and found claims increasing your return rate of lost and found items.

Mobile Application

– Allows staff to manage guest requests from anywhere, anytime.
– Sends instant alerts for new requests, ensuring timely responses.
– Offers a user-friendly interface for easy navigation.
– Empowers staff to capture guest interactions on the go.
– Keeps everyone connected, enhancing collaboration and service efficiency.

Dashboards

– Displays key performance indicators (KPIs) for informed decision-making.
– Provides insights into guest service interactions and overall performance.
– Enables managers to monitor service quality and staff productivity.
– Promotes accountability by tracking performance against goals.
– Facilitates data-driven improvements to enhance guest satisfaction.

Engineering & Maintenance Management

– Tracks maintenance requests and schedules to prevent disruptions.
– Facilitates preventive maintenance to catch issues early.
– Integrates utility monitoring for efficient resource management.
– Provides reports on maintenance activities for better planning.
– Ensures a comfortable environment for guests through proactive management.
– Ensures top-quality rooms with customizable checklists, tracking inspections, and mobile app integration for efficient management.

Housekeeping

– Integrates with property management systems for real-time room updates.
– Automates task assignments to ensure timely cleaning.
– Provides staff with mobile access to their schedules and room statuses.
– Manages supply inventory to keep essential products in stock.
– Improves guest satisfaction with prompt housekeeping services.

Discover full features for each module

Unlock
Tangible
Benefits

Enhanced Guest
Satisfaction that leads to
positive reviews

Streamlined Operations
and Automate workflows
and communications

Real-Time Insights
that help you make
informed decisions

Quickly address incidents
and glitches before
they escalate

Equip your team with
the tools they need to
respond faster

Customizable Solutions to
fit your specific
operational requirements

Voices of Experience
Real Impact, Real Results!

See how our clients are achieving operational excellence with Horizon QMS

Open the Door to Possibilities
Get in Touch, Get Results!

Let’s collaborate to ensure every guest feels valued and cared for!

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Your Questions, Answered!

Dive into our answers to common queries and
gain clarity about Horizon Quality & Guest Services management system (Horizon QMS) in our FAQ section

What is the Horizon Quality & Guest Services Management System?

The Horizon QMS is a comprehensive, web-based solution designed to enhance guest service delivery, streamline operations, and improve communication within the hospitality industry.

How long does it take to implement Horizon QMS?

Implementation typically ranges from a few weeks to a couple of months, depending on your specific needs and the size of your organization.

What kind of support is available after implementation?

We offer continuous support, including technical assistance, training resources, and user guides to ensure your team can maximize the system’s capabilities.

Is the system customizable?

Absolutely! Horizon QMS can be tailored to meet the unique operational requirements of your hospitality business.

How does pricing work for Horizon QMS?

Pricing varies based on factors such as the number of users and selected features, we can provide a customized quote based on your organization’s needs.

Can Horizon QMS integrate with other systems?

Yes, our solution seamlessly integrates with various third-party applications, including Property Management Systems (PMS), PBX systems, and more.

What training is provided for new users?

We offer comprehensive training sessions, both in-person and online, to ensure your team is fully equipped to use the system effectively.

How secure is my data with Horizon QMS?

Data security is a priority for us.
We implement robust security measures, including encryption and regular backups, to protect your information.

What modules are included in the Horizon QMS?

The system includes modules for Quality & Guest Services Management, Glitch & Incidents Management, Interactive Voice Response (IVR), Mobile Application, Dashboards, Housekeeping, Guest Link (G-Link), and Engineering & Maintenance Management.

How do I get started with Horizon QMS?

Getting started is easy! Reach out to our sales team for a consultation, and we’ll guide you through the process of implementing the right solution for your needs.

Request a Demo

Integrated Quality & Guest Services Management System That Elevates Your Guest Experience

Make Every Guest Feel Right at Home!

Empowering Hospitality’s Most Respected NamesProudly Partnered with Industry Giants

Why Leading Brands Trust Us: Discover Our Proven Impact!