Sky Software is looking for a hands-on IT Systems Engineer to keep our people productive and our infrastructure secure and reliable. You’ll own day-to-day operations across endpoints, servers, network, security, Microsoft 365, and you’ll help enforce our internal IT procedures and security standards.

Key responsibilities

• End-user & endpoint management: Format/repair workstations; install and support Windows, MS Office, printers, and standard line-of-business apps.
• Infrastructure operations: Maintain internal network (switches, routers, cabling, Internet links, Wi-Fi), UPS/power, printers, cameras, and on-prem servers.
• IT support: Troubleshoot hardware/software issues and fulfill installation requests with clear SLAs and documentation.
• Security & compliance: Execute internal IT procedures, security policies, contingency plans, backups, encryption, secure disposal, and incident response to meet corporate standards.
• Vendor management: Maintain relationships with hardware/software vendors; collect, compare, and assess proposals.
• Core services administration: Manage internal domain services—DNS, Active Directory, Group Policy, and Microsoft Volume Licensing.
• File & access controls: Operate file servers; manage firewalls, threat protections, disk quotas, and NTFS permissions.
• Service platforms: Maintain internal services such as DHCP, antivirus/EDR, IP phones, and cloud PBX.
• Microsoft 365: Administer users, licenses, and services across Entra ID (Azure AD), Exchange, Teams, SharePoint, and Dynamics 365.
• Business apps: Maintain our customer service software (health, permissions, user onboarding/assignment).

Required qualifications

• 3–5 years in IT systems/network administration supporting multiple teams.
• Solid hands-on experience with Windows 10/11, Windows Server, AD DS, DNS, DHCP, GPO, and file/print services.
• Practical knowledge of switching/routing basics, VLANs, TCP/IP, and firewall/NAT concepts.
• Proven experience administering Microsoft 365/Entra ID, Exchange Online, Teams, and SharePoint.
• Proficiency with backup/restore, endpoint protection, patching, and scripting basics (PowerShell preferred).
• Strong troubleshooting, documentation, and customer-service skills; fluent English (written/spoken).

Nice to have

• Experience with cloud PBX/VoIP administration and IP phone provisioning.
• Exposure to D365 administration and license management.
• Familiarity with security frameworks/best practices (e.g., CIS hardening, incident response playbooks).
• Experience with camera/NVR systems, UPS monitoring, and asset lifecycle management.
• Ticketing/ITSM tools and change management discipline.

Key competencies

• Ownership mindset, urgency, and attention to detail.
• Clear communication with non-technical colleagues.
• Ability to prioritize, document, and follow through on recurring procedures.
• Comfortable with occasional off-hours maintenance/on-call rotation.

Education

• Bachelor’s degree in Computer Science, Information Systems, or related field; or equivalent practical experience and certifications (e.g., MCSA/MD-102, AZ-104, Network+).

What we offer

• Competitive compensation and growth opportunities.
• A security-focused environment with modern tooling and supportive leadership.
• Continuous learning and certification support.