Sky Horizon Quality & Guest Services
Sky Horizon Quality & Guest Services
Product information
Latest version 23.2.0 (Released: )
Sky Horizon Quality & Guest Services management system (Horizon QMS) is a comprehensive fully-integrated web-based, cloud-ready software solution designed to provide hotels with optimal guest services management environment. The system implements the latest standards for guest services management with the objective of guaranteeing the best quality services delivered to hotel guests on time. The overall objective is to reach higher guest satisfaction and thus higher guest loyalty and retention as well as better hotel rating on traveler Websites, which drives more bookings.
Through the new full-featured Work Requests Monitor, hotel management and Guest Service Center staff can have access to all guest requests, problems and preferences instantly as they emerge, so that proper actions can be carried out promptly by the related service department.
Modules & components
- Quality & guest services management
- Glitch & incidents management
- Interactive Voice Response (IVR)
- Mobile application
- Dashboards
- Housekeeping
- Guest Link (G-Link)
- Engineering & maintenance management
- Notifications
- Integrations
Features at a glance
- Guest requests and workflow
- SMS and emails notifications and escalation
- Courtesy calls management
- Duty manager logging
- Guest service dashboards
- PMS, PBX, and IVR integration
- Mobile application for iOS and Android
- Glitch and incident management
- Guest surveys
- Preventive maintenance
Quality
Sky Horizon Quality & Guest Services management system (Horizon QMS) implements the latest quality standards in hospitality in order to reach higher guest satisfaction levels and ensure that hotel services are delivered with the same quality at all times. Through the new full-featured Work Requests Monitor, hotel Guest Service Center and staff agents would have instant access to all guest requests, complaints and problems instantly as they emerge so that proper standard actions are carried out promptly by the related service department and staff member.
The automatic email alerts, system notifications and SMS escalation options in Horizon QMS enable nearly instant assignment and update on all requests to staff. Managers are always notified about any delayed request while the advanced gateway interface will be reporting any failure to the entitled HOD or supervisor.